Billing & Insurance

Thank you for choosing University Diabetes & Endocrine Consultants for Endocrinology services. We are committed to providing you with quality health care. Please help us make payment into a comfortable part of your care. Below are details of the practice financial policy.

Copayments & Deductibles

All co-payments and deductibles are due at the time of service. These payments are part of your contract with your insurance carrier. Failure to collect co-payments and deductibles is considered fraud by your insurer. Please help us uphold the law by paying your co-payment at each visit. If you are unable to pay your co-payment at your visit, we will have to reschedule your appointment.

Payment

We accept payment by cash, check, Visa, Master Card, Discover and American Express. All previous balances are payable at the time of service. Insufficient checks or Returned checks will be charged $25.00 fee plus the amount of the check.

Minor Patients

Patients under the age of 18 must have a parent or guardian with them at the time of service. The parent or guardian accompanying the minor will be responsible for the bill and any balances. We do not recognize domestic judgments including custody agreements.

Non-Covered Services

Please be aware that some and perhaps all of the services you receive may be non-covered or not considered reasonable or necessary by Medicare or your insurance company. Payment for these services will be your responsibility. If the total cost of the visit cannot be determined, you will be asked to make an estimated payment and we will bill or credit you the difference.

Insurance

Like many medical practices, we participate in most of the major insurance plans. If you have an insurance plan that we do not accept, payment will be expected in full at the time of the visit. If we do accept your plan and you do not have your insurance card with you, payment in full will be required until we can verify your coverage. Knowing your insurance benefit plan is your responsibility. Also, it is your responsibility to make sure that an in-network facility is used for test and hospital encounters.

Coverage Changes

If your insurance changes, please notify us prior to being seen. This allows us to make the appropriate changes to help you receive your maximum benefits with your health insurance carrier. If your insurance does not pay the claim in a timely manner, you will be responsible for the balance.

Proof of Insurance & Identity

In order to avoid any fraud and to comply with HIPPA provisions, we must ask for picture ID and insurance card at every visit.

Statement & Explanation of Benefits

Within approximately 30 days of your visit, you will receive your first statement from our office. You should also receive an Explanation of Benefits from your insurance company with a review of payment and/or adjustments for the claim. Our statement is a reflection of the amount you owe after your insurance has paid, discounted or applied to your deductible. If after 90 days from the date of service no payment arrangements been made with our billing department, your account may be placed into a collection status and we will be unable to make any future appointments until your account is clear.

We will set up payment plans for patients experiencing financial difficulty to extend payment of their balance. However, it is a patient responsibility to contact our billing office and arrange for payment.

If the account remains unpaid and no satisfactory arrangements have been made, the account may be remanded to a collections attorney. You will not be able to schedule an appointment until the account has been paid in full. Thereafter, all arrangements to pay your account would occur through the collection attorney. You may accrue attorney fees for which you will be responsible. Should litigation be required to collect your account, you will be responsible for court costs and other associated expenses.

Auto Accidents

We cannot file claims with auto insurance to a third party insurance.

Workman's Comp

We cannot bill for Worker’s Comp claims.

Please send payments to:

University Diabetes & Endocrine Consultants

5616 Brainerd Rd Suite #208
Chattanooga, TN 37411

Call (423) 265-3561.

To make a payment by phone or to speak with a billing specialist